Shipping Policy

This document is a shipping policy that can be used by a business in the United Kingdom. The document is designed for use by a business that sells goods to consumers*. The document will set out the process for the shipping and delivery of orders purchased by consumers.

A consumer is an individual who purchases goods for personal use. Consumers have certain rights and protections.

The document can be used where the business ships to:

• The whole of the United Kingdom
• Great Britain only
• The United Kingdom and internationally

It is useful for a business to have a shipping policy to explain:

• The different shipping methods offered by the business
• Any exclusions and restrictions which may be applicable
• The costs involved
• The timeframes involved
• The process for reporting any issues with lost, damaged or delayed orders.

This policy should be used in conjunction with other essential documents of the business including:

• A returns policy
• A complaints policy
• The relevant terms and conditions of sale (whether online, or in-store).

How to use this document

This document should be completed with all of the relevant information. Thereafter, the policy should be made accessible to consumers. For example, if the business sells its products online then the policy should be placed on the website of the business.

Relevant law

The main pieces of legislation which govern consumer rights are:

• The Consumer Rights Act 2015.
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Help from a lawyer

You can choose to consult a lawyer if you need help.

The lawyer can answer your questions or help you through the process. You will be offered this option when you complete the document.

How to modify the template

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.