Terms and Conditions for the Sale of Goods (in Store)

This document is a set of terms and conditions for the sale of goods. The terms and conditions are designed to be used by a trader for the sale of goods (and any related services) to consumers, where the sale is to take place on the trader's premises (usually a shop or store). Different rules apply to distance sales and this document will not be appropriate in these circumstances. The document is designed for use by traders in England and Wales only.

Different rules and regulations apply to distance sales, such as the sale of goods online via a website. Our document titled website terms and conditions of sale should be used in those circumstances.

This document is designed for use where the customer is an individual. This is because individual consumers have different rights to commercial customers. Generally, this document will be used for the sale of a larger, more expensive asset which requires a written agreement for sale.

For commercial agreements, there are alternative documents which should be used such as a sale of goods agreement, or a supply of goods agreement.

The primary purpose of the sales which shall be governed by these terms and conditions will be for the sale of goods, but it is possible to cover the provision of related services. For example, a related service might include things such as the installation of goods. If the primary purpose of the trader's business will be for the sale of services (for example, a personal training business that provides services to a customer), then a different sort of agreement should be used which is commonly known as a services agreement.

At the present time, our website only has a services agreement for use between two businesses, but we are currently working on a services agreement which may be used for the provision of services to individual consumers.

Traders are subject to certain regulations which stipulate that businesses must provide specific information to individual consumers before a sale takes place. There are certain types of sales which are exempt from the regulations and the trader will therefore wish to check whether they fall into any of the exemptions. This trader may also need to consider the inclusion or creation of more specific terms and conditions where it operates within a regulated profession. These terms and conditions do not cater for goods and services which are delivered digitally.

How to use this document

This document should be completed by the trader with all the accurate information. Once the document has been completed, it should be provided to customers before they make a purchase in-store.

The terms and conditions will contain the relevant information which will be applicable to all sales. The trader must also provide certain information to consumers which will be specific to their individual purchase. For example, this will include details about the characteristics of the goods and the existence of any after-sales services or guarantees which shall be applicable.

Once the document has been completed, it should be provided to customers before they make a purchase in-store. The trader may opt to hand a paper copy of the document to the consumer to sign, or alternatively, they may email an electronic copy to them to electronically sign whilst they are in the store. The trader should also sign the document. Each party should retain the finalised signed version.

Relevant law

The main legal provisions which govern business-to-consumer agreements are:

• The Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

There is also helpful information for traders on the Chartered Trading Standards Institute (Trading Standards) website.

Help from a lawyer

You can choose to consult a lawyer if you need help.

The lawyer can answer your questions or help you through the process. You will be offered this option when you complete the document.

How to modify the template

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.