Letter to Cancel a Distance Contract for Services

What is a Letter to Cancel a Distance Contract for Services?

A Letter to Cancel a Distance Contract for Services is used to cancel a contract for the supply of goods and services where a customer has ordered those goods/services at a distance via the internet telephone or other modes of communication.

The document provides a simple template that enables a person to cancel the contract for services or goods in accordance with their rights, to request confirmation of such from the supplier and to recover any deposit if paid.

 

Is it mandatory to have a Letter to Cancel a Distance Contract for Services?

No, it is not mandatory to send a letter to cancel a distance contract for services, but it is often recommended as a formal and clear way to communicate your intent to cancel. Under consumer protection laws (the Consumer Contracts Regulations), you have the right to cancel a distance contract within a specified cooling-off period of 14 days.

While a verbal cancellation or online cancellation may also suffice depending on the service provider's terms, sending a letter (via email or postal) creates a written record of your request, which can be helpful if there are any disputes. It also ensures that you meet any specific requirements outlined in the contract for cancellation, such as notifying the provider in writing.

What has to be done once a Letter to Cancel a Distance Contract for Services is ready?

Users should ensure it contains all necessary details, including your contract information, the reason for cancellation, and a clear statement of your intent to cancel.

What must a Letter to Cancel a Distance Contract for Services contain?

A Letter to Cancel a Distance Contract for Services must include:

• Your details (name, address, contact info);
• Service provider's details
• Contract or order reference number;
• A clear statement of intent to cancel the contract;
• Date of the letter;
• A request for confirmation of cancellation and any refund due;
• A reference to the cooling-off period, if applicable.

 

Applicable Law

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

 

Help from a lawyer

You can choose to consult a lawyer if you need help.

The lawyer can answer your questions or help you through the process. You will be offered this option when you complete the document.

 

How to modify the template?

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.