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Last revision: 06/06/2024
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Fill out the templateA letter of complaint about an insurer's rejection or delay of a claim is a formal letter addressed to the insurance company, either challenging their decision to reject the insurance claim or querying their delay in responding to a submitted insurance claim.
Before a letter of complaint should be sent, the sender (i.e., the policyholder) should have already made a formal claim to their insurer.
The completed letter of complaint should be either posted or emailed to the insurers. If the insurer has not responded within 14 days, the policyholder can consider taking further action with the financial ombudsman. The letter of complaint should be sent as soon as possible after receiving the insurer's rejection letter.
The policy holder can attach further evidence to support their insurance claim along with the letter of complaint about the insurer's rejection or delay of claim.
A letter of complaint about an insurer's rejection or delay of claim must contain:
The Unfair Trading Regulations 2008 may also apply to the insurer's decision.
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A guide to help you: How to Send a Letter
Country: United Kingdom