________
RETURNS POLICY
This policy
We understand there may be circumstances where you may need to return an item to us. Our returns policy is set out below. We will always process returns in accordance with this policy.
If you have any questions about making a return, or about the contents of this policy, you can contact us via telephone on: ________
If you are not happy with the way we deal with your return, you can raise a complaint. Please refer to our complaints policy for further details.
If you change your mind
This section sets our policy in relation to 'change-of-mind' returns. Please refer to the further section below if you believe your item is faulty.
Before dispatch
If you change your mind after you place an online order, you will have 15 minutes after placing your order to cancel it. You can do this by:
________
If payment has not yet been taken, we will not charge you after you have cancelled your order. If payment has already been processed, a refund will be sent to your original payment method.
Changing your mind - after dispatch
If you change your mind after you receive your item, you should notify us of this within 14 calendar days of your receipt of the item.
If you would like to return your item you should:
1. Ensure that the item is still in the same condition that it was in when it was purchased, with all tags and packaging intact.
2. Notify us within 14 calendar days that you would like to return the item.
3. Once you have notified us of your return, you will receive an acknowledgement and instructions confirming how to return your item to us.
4. You must cover the postage and shipping costs of your return.
5. You must ensure that your item is returned to us within 7 calendar days of us acknowledging your return request.
Once we receive your returned item, we will conduct a quality check and we will notify you of the outcome of this. If your item is returnable, your refund will be sent to your original payment method within 14 calendar days.
Exclusions
Please note that some items may be excluded from our change-of-mind returns policy. If this is the case, this fact will always be marked on the non-returnable products and made clear to you at the time of your purchase.
This section does not affect your statutory rights. If your item is faulty or unsatisfactory, please refer to the section below.
Returning a faulty item
The goods that you receive from us must be:
- of a satisfactory quality;
- fit for purpose; and
- match any description, sample or model by reference to which they were sold.
We really hope that you will not need to return a faulty item to us. If you do need to do so, you should follow the instructions in this section.
If you are returning a faulty item within 30 calendar days of receiving your goods you can request a full refund from us.
If you are returning a faulty item after this period you may request a repair or replacement from us in the first instance. If you are still not happy after a repair or replacement, you may be entitled to all or some of your money back, in accordance with your consumer rights.
How to return a faulty item
If your item is faulty, you should:
1. Notify us of the fault.
2. Once you have notified us of the fault, you will receive an acknowledgement and instructions confirming how to return your item to us.
3. We will cover the postage and shipping costs of your return. We will send you a shipping label to you.
4. The courier will usually specify that the label should be used within a fixed period. You will be provided with instructions about this with the shipping label.
8282 82 5282882 2255 52255225 8222, 82 8888 8225582 5 8558822 85282 525 82 8888 222822 225 22 252 2528222. 52 225 552 22282825 22 5 522525, 2588 82 8222 22 2255 25828258 2522222 222525 882582 14 85822555 days 228828822 252 2528222 22 252 8558822 85282.
52 225 552 22282825 22 5 522585, 52285822222 25 52-828258852822, 82 8888 5855882 5555222 2588 within 88 85822555 days 228828822 252 2528222 22 252 8558822 85282.
The rights in this section exist separately from any warranty you may also have. Please contact us if you would like to discuss any applicable warranty.
Dated: ________
________
RETURNS POLICY
This policy
We understand there may be circumstances where you may need to return an item to us. Our returns policy is set out below. We will always process returns in accordance with this policy.
If you have any questions about making a return, or about the contents of this policy, you can contact us via telephone on: ________
If you are not happy with the way we deal with your return, you can raise a complaint. Please refer to our complaints policy for further details.
If you change your mind
This section sets our policy in relation to 'change-of-mind' returns. Please refer to the further section below if you believe your item is faulty.
Before dispatch
If you change your mind after you place an online order, you will have 15 minutes after placing your order to cancel it. You can do this by:
________
If payment has not yet been taken, we will not charge you after you have cancelled your order. If payment has already been processed, a refund will be sent to your original payment method.
Changing your mind - after dispatch
If you change your mind after you receive your item, you should notify us of this within 14 calendar days of your receipt of the item.
If you would like to return your item you should:
1. Ensure that the item is still in the same condition that it was in when it was purchased, with all tags and packaging intact.
2. Notify us within 14 calendar days that you would like to return the item.
3. Once you have notified us of your return, you will receive an acknowledgement and instructions confirming how to return your item to us.
4. You must cover the postage and shipping costs of your return.
5. You must ensure that your item is returned to us within 7 calendar days of us acknowledging your return request.
Once we receive your returned item, we will conduct a quality check and we will notify you of the outcome of this. If your item is returnable, your refund will be sent to your original payment method within 14 calendar days.
Exclusions
Please note that some items may be excluded from our change-of-mind returns policy. If this is the case, this fact will always be marked on the non-returnable products and made clear to you at the time of your purchase.
This section does not affect your statutory rights. If your item is faulty or unsatisfactory, please refer to the section below.
Returning a faulty item
The goods that you receive from us must be:
- of a satisfactory quality;
- fit for purpose; and
- match any description, sample or model by reference to which they were sold.
We really hope that you will not need to return a faulty item to us. If you do need to do so, you should follow the instructions in this section.
If you are returning a faulty item within 30 calendar days of receiving your goods you can request a full refund from us.
If you are returning a faulty item after this period you may request a repair or replacement from us in the first instance. If you are still not happy after a repair or replacement, you may be entitled to all or some of your money back, in accordance with your consumer rights.
How to return a faulty item
If your item is faulty, you should:
1. Notify us of the fault.
2. Once you have notified us of the fault, you will receive an acknowledgement and instructions confirming how to return your item to us.
3. We will cover the postage and shipping costs of your return. We will send you a shipping label to you.
4. The courier will usually specify that the label should be used within a fixed period. You will be provided with instructions about this with the shipping label.
8282 82 5282882 2255 52255225 8222, 82 8888 8225582 5 8558822 85282 525 82 8888 222822 225 22 252 2528222. 52 225 552 22282825 22 5 522525, 2588 82 8222 22 2255 25828258 2522222 222525 882582 14 85822555 days 228828822 252 2528222 22 252 8558822 85282.
52 225 552 22282825 22 5 522585, 52285822222 25 52-828258852822, 82 8888 5855882 5555222 2588 within 88 85822555 days 228828822 252 2528222 22 252 8558822 85282.
The rights in this section exist separately from any warranty you may also have. Please contact us if you would like to discuss any applicable warranty.
Dated: ________
Answer the question, then click on "Next".
The document is written according to your responses - clauses are added or removed, paragraphs are customised, words are changed, etc.
At the end, you will immediately receive the document in Word and PDF formats. You can then open the Word document to modify it and reuse it however you wish.
You will also have the option of requesting assistance from a lawyer.
