________
________
________
________
________
________
________
Dear Sir/Madam,
CANCELLATION OF SUBSCRIPTION
I am writing to you in relation to a subscription that I ordered from you. The subscription was for the following: ________
Details of my subscription
I signed up for the subscription on ________. The subscription term was for a period of ________ months. The subscription automatically renewed on ________.
Notice about the autorenewal
I did not receive any reminder or notice about the renewal before the term was renewed. The last correspondence I received in relation to the subscription l was ________ was:
________
In relation to this, I would like to point out the following:
(1). Part 2 (section 62) of the Consumer Rights Act 2015 (the CRA 2015) says that an unfair consumer notice or an unfair term is not binding on a consumer.
(2). Schedule 2 of the CRA 2015 provides an indicative and non-exhaustive list of terms which may be regarded as unfair for the purposes of Part 2. Schedule 2 (Part 1, paragraph 9) includes within that list: a term which has the object or effect of automatically extending a contract of fixed duration where the consumer does not indicate otherwise, when the deadline is fixed for the consumer to express a desire not to extend the contract is unreasonably early.
(3). Official guidance by the Competition and Markets Authority (Unfair contract terms guidance - Guidance on the unfair terms provisions in the Consumer Rights Act 2015, para 5.19.3) states: A term which could have the effect of automatically renewing a contract is more likely to be fair if the renewal term is properly brought to the consumer's attention before entering the contract and the contract requires that the consumer is sent a reminder a reasonable time before the renewal takes effect, provided it is accompanied by appropriate information covering in particular:
(a). the terms of the proposed renewal of the contract; and
(b). any steps consumers are reasonably required to take to notify the trader of their intention that the contract should not be renewed.
(4). Official guidance published by the Competition and Markets Authority (subscriptions & automatic rollovers) provides specific guidance in relation to fair terms for subscriptions and automatic rollovers:
(a). the contract should require that a consumer is sent a reminder a reasonable time before the contract is due to be renewed.
(b). the reminder should include clear information about the terms of the proposed renewal of the contract and the steps consumers need to take to stop the renewal, if they wish to.
(c). a term which automatically renews a consumer contract or subscription without requiring a trader to take sufficient steps to inform them before doing so may be unfair.
(5). The Competition and Markets Authority (CMA) is the UK's national competition and consumer authority. Whilst it is for a Court to interpret the provisions of the CRA 2015, the guidance provides the views of the CMA as to how the CRA is intended to operate.
I was not provided with notice prior to the renewal date, in accordance with the above information, the automatic renewal of the subscription is unfair. I should have been provided sufficient opportunity to cancel the subscription before it automatically renewed.
Cancellation rights
Further and in any event (without prejudice to the above), there should be a 14-day cooling-off period from ________. I am entitled to exercise my right to cancel within the cooling-off period. This right is contained in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3) (the CCRs).
I suggest to you that this right applies to the automatic renewal of subscription terms because the Official guidance published by the CMA (subscriptions & automatic rollovers) states that any such terms are more likely to be fair if they give your customers the right to cancel a contract once it has been renewed, without having to pay a cancellation fee, and any requirement to provide notice of cancellation is reasonable (i.e. it does not have the effect of tying the consumer into the contract unfairly).
Please therefore take this as notice that I would like to exercise my statutory cancellation right.
My 5285282
52 5882555282 8825 252 58282, 5 5285282:
(1). 2552 22 858885822822 88 852828825; 525
(2). that 5 52 52252525 225 252 222 22 £________, 85885 858 25222 2522 22 52525 252 522585, 5522252885882 5222825 2252.
5 8222 2258555 22 5255822 2522 225 882582 22 5528 22 2255 5282822 22 2588 822225.
Yours sincerely,
________
________
________
________
________
________
________
________
Dear Sir/Madam,
CANCELLATION OF SUBSCRIPTION
I am writing to you in relation to a subscription that I ordered from you. The subscription was for the following: ________
Details of my subscription
I signed up for the subscription on ________. The subscription term was for a period of ________ months. The subscription automatically renewed on ________.
Notice about the autorenewal
I did not receive any reminder or notice about the renewal before the term was renewed. The last correspondence I received in relation to the subscription l was ________ was:
________
In relation to this, I would like to point out the following:
(1). Part 2 (section 62) of the Consumer Rights Act 2015 (the CRA 2015) says that an unfair consumer notice or an unfair term is not binding on a consumer.
(2). Schedule 2 of the CRA 2015 provides an indicative and non-exhaustive list of terms which may be regarded as unfair for the purposes of Part 2. Schedule 2 (Part 1, paragraph 9) includes within that list: a term which has the object or effect of automatically extending a contract of fixed duration where the consumer does not indicate otherwise, when the deadline is fixed for the consumer to express a desire not to extend the contract is unreasonably early.
(3). Official guidance by the Competition and Markets Authority (Unfair contract terms guidance - Guidance on the unfair terms provisions in the Consumer Rights Act 2015, para 5.19.3) states: A term which could have the effect of automatically renewing a contract is more likely to be fair if the renewal term is properly brought to the consumer's attention before entering the contract and the contract requires that the consumer is sent a reminder a reasonable time before the renewal takes effect, provided it is accompanied by appropriate information covering in particular:
(a). the terms of the proposed renewal of the contract; and
(b). any steps consumers are reasonably required to take to notify the trader of their intention that the contract should not be renewed.
(4). Official guidance published by the Competition and Markets Authority (subscriptions & automatic rollovers) provides specific guidance in relation to fair terms for subscriptions and automatic rollovers:
(a). the contract should require that a consumer is sent a reminder a reasonable time before the contract is due to be renewed.
(b). the reminder should include clear information about the terms of the proposed renewal of the contract and the steps consumers need to take to stop the renewal, if they wish to.
(c). a term which automatically renews a consumer contract or subscription without requiring a trader to take sufficient steps to inform them before doing so may be unfair.
(5). The Competition and Markets Authority (CMA) is the UK's national competition and consumer authority. Whilst it is for a Court to interpret the provisions of the CRA 2015, the guidance provides the views of the CMA as to how the CRA is intended to operate.
I was not provided with notice prior to the renewal date, in accordance with the above information, the automatic renewal of the subscription is unfair. I should have been provided sufficient opportunity to cancel the subscription before it automatically renewed.
Cancellation rights
Further and in any event (without prejudice to the above), there should be a 14-day cooling-off period from ________. I am entitled to exercise my right to cancel within the cooling-off period. This right is contained in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Part 3) (the CCRs).
I suggest to you that this right applies to the automatic renewal of subscription terms because the Official guidance published by the CMA (subscriptions & automatic rollovers) states that any such terms are more likely to be fair if they give your customers the right to cancel a contract once it has been renewed, without having to pay a cancellation fee, and any requirement to provide notice of cancellation is reasonable (i.e. it does not have the effect of tying the consumer into the contract unfairly).
Please therefore take this as notice that I would like to exercise my statutory cancellation right.
My 5285282
52 5882555282 8825 252 58282, 5 5285282:
(1). 2552 22 858885822822 88 852828825; 525
(2). that 5 52 52252525 225 252 222 22 £________, 85885 858 25222 2522 22 52525 252 522585, 5522252885882 5222825 2252.
5 8222 2258555 22 5255822 2522 225 882582 22 5528 22 2255 5282822 22 2588 822225.
Yours sincerely,
________
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