Refund Request Letter

The Refund Request Letter is a document used to demand the return of money paid for goods and services. This letter is sent to the vendor that received payment for the goods or services. This document allows a customer or client to explain their reason for demanding a refund. It includes the information about the transaction, which include a description of the product or service and the payment details.

This document provides the customer with the opportunity to receive payment for an unsatisfactory product or service. Please note that every vendor or service provider has policies regulating their refunds. Customers should review the vendor's return and refund policy to understand their rights.

How to use this document

This document should be used by the party requesting the refund. This is a simple document that requires basic information, such as the name and contact details of the customer, the name of the vendor or store where the purchase was made, the name and description of products or services, the purchase price, and date of purchase and delivery.

After completing the document, it should be printed and signed by the customer. The signed copy should be sent to the vendor or service provider. Please note that this document can be sent as a letter or as an email. The party sending the letter should keep one copy of this document for their record.

Applicable law

Under the Federal Competition and Consumer Protection Act, 2019, a consumer has the right to reject goods or services and request refund where the goods are defective or broken and where the goods are not fit for purpose or does not match the quality or standards described in a Sales Contract. Also, the general rules of contract also apply to this document.

How to modify the template

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.