Letter to Claim Compensation for Delayed or Cancelled Flight

This letter can be sent to an airline company to claim compensation for the delay or cancellation of the flight. The DGCA (Directorate General of Civil Aviation) has issued a guideline mentioning certain rights of the flight passengers under the Passenger Charter. This letter can be sent to any authorized representative of the airline company or to their registered office address.

Most of the time, sending this letter to the airline may help to sort out the issues before resorting to any legal remedies.

How to use this document?

The following details are included under this letter:

• Details of the airline to whom the letter is addressed.
• Details of the passenger
• Flight details like flight number, scheduled date and time, airport details, etc.
• Cancellation/delay details of the flight.
• Meals and refreshment costs incurred by the passenger.
• Accommodation costs incurred by the passenger.
• Ticket refund and account details.

This letter can be sent through email, WhatsApp, post, etc. It's better to send a copy through registered post with acknowledgement due to, track the record of the same.

Through this letter, the sender warns the recipient to take the necessary steps to make payment of compensation on account of delay or cancellation of the flight. If the recipient fails to compensate the losses incurred by the sender, the sender can initiate legal proceedings against the recipient at the appropriate courts, including the consumer court.

The legal proceeding under the Consumer Protection Act, 2019 has to be initiated within 2 years from the cause of action.

Applicable laws

The laws under the Consumer Protection Act, 2019 and rules of DGCA (Directorate General of Civil Aviation) will be applicable here. If the issues have not been resolved within the stipulated period mentioned under the letter, the sender can either escalate the matter on the AirSewa portal or initiate legal proceedings in the Consumer Court.

How to modify the template?

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.