REFUND POLICY
Last updated date: ________
1. GENERAL
a. This website with the URL of ________ ("Website/Site") is operated by ________ ("We/Our/Us").
b. We are committed to providing Our customers with the highest quality Products. However, on rare occasions, Products may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy ("Policy").
c. You are advised to read Our Terms and Conditions along with this Policy at the following webpage: ________.
d. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
e. We offer a ________ days refund Policy for the eligible Products.
f. Please read this Policy before making a purchase on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
2. DEFINITIONS
a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
b. "Customer" - means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.
c. "Date of Transaction" - means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.
d. "Website" - means this website with the URL: ________.
3. REFUNDS RULES
a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Products. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
c. We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.
d. When you make a qualifying return, We will refund the full amount, less the original shipping and handling charges.
e. Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
f. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
g. If following the testing process, the product is found to be in good working order without defects, We will return the product to you, and the carriage costs of this return will be Your responsibility.
h. The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.
i. Once qualified, the refunds are applied to the original payment option.
j. Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
k. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.
l. Please note that the Digital Products are non-returnable unless such Digital Product is materially non-compliant with its specifications or the physical media on which it is supplied is defective.
4. PRODUCTS DAMAGED DURING THE TRANSIT
a. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within ________ hours of receipt of the product.
b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within ________ hours of receipt of the product.
c. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
5. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: ________.
6. EXEMPTIONS
a. Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:
I. the product purchased is sale items or promotional items (discounts, giveaways, etc.).
II. if the product has been used or opened.
III. the products are not in the same condition as when they were delivered.
IV. misused the product in a way that caused the problem.
V. You knew or were made aware of the problem(s) with the product or service before you purchased it.
VI. Gifts or free services.
VII. the product is broken, tampered or damaged.
VIII. the product is returned after the return window is closed or the Refund Period expires.
IX. Any other exceptions apply under the Consumer Protection Act, 2019.
b. Apart from the aforementioned goods and services, the following goods and services are not eligible for a refund:
________
7. RULES OF RETURNING THE PRODUCT
a. The request for cancellation of the products can be made in the following manner:
________
b. You are eligible to return the product only if You return the products in the same condition in which You received them.
c. Pack the product properly and label the product with the order number, return address and Your address.
d. The product shall be returned in its original packaging.
e. We do not accept liability for packages damaged during the return transit. It is the customer's responsibility to pack the product properly to prevent any damage during transit.
f. Upon receiving Your return request, We shall verify the request and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider.
g. The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
h. On receipt of the returned product, We will test it to identify the fault You have notified Us.
i. A copy of the receipt or invoice shall be attached along with the returned product.
j. You will receive an email or SMS notification at Your email address or mobile number provided to Us.
8. SHIPPING COST
a. We provide all support to return the product. However, any cost incurred on the packaging or returning of the product shall be borne by the customer itself.
b. If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and You are therefore strongly advised to send Your package by recorded delivery, registered post, or courier.
9. PRODUCTS CONTAINING YOUR DATA
a. In some cases, Your data may be stored in the device you are returning to us. It is advised to take a backup and remove all Your data before returning the product. We are not responsible for any loss or misuse of Your data.
b. The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link: ________.
10. RESPONSE TIME
a. Refunds are normally processed within ________ Business Days after the completion of quality checks of the product returned.
b. Refunds are normally processed within ________ Business Days after checking the veracity of the refund request.
c. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.
11. CANCELLATION OF RETURN REQUEST
A request for return or refund once made can be cancelled by contacting customer care at ________.
12. 8525582 82 855588 88 852588 8555555
22 5282582 252 58252 22 522582 25 852828 522 522552 5285282 82 8585 5 5285282 88 222 82 8222885282 8825 2588 228882 25 5228885882 8588.
13. 8888255 58 5855 282588
________. 282582 2222 2552 22 252 2522 2822 22 2822 855222 252 22528 22 2588 228882 525 28252 2822 825 8885 22 582 2588 8288822, 282582 85282 252 228882 22 228552 825 5252582525 252 22528 525 8225828228 2552 52282 52 2552 2822.
________. 52 225 52 222 8885 22 588222 252 5288825 228882, 225 852585 222 82228252 22 582 252 52588828. 52 225 82228252 22 582 252 52588828 52225 252 5522 22 85885 252 8552228, 8222 8222 222282, 8255 582 22 252 52588828 825885228 2255 525222222 22 82 82525 82 252 228 822525 228882.
14. FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
15. CONTACT US
For any feedback, concern, or query, You may please reach out to Us on the contact details below.
Customer Care: ________
REFUND POLICY
Last updated date: ________
1. GENERAL
a. This website with the URL of ________ ("Website/Site") is operated by ________ ("We/Our/Us").
b. We are committed to providing Our customers with the highest quality Products. However, on rare occasions, Products may be found to be faulty or deficient. In such cases, We offer return and refund facilities in accordance with this Refund Policy ("Policy").
c. You are advised to read Our Terms and Conditions along with this Policy at the following webpage: ________.
d. By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
e. We offer a ________ days refund Policy for the eligible Products.
f. Please read this Policy before making a purchase on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
2. DEFINITIONS
a. "Business Days" - means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
b. "Customer" - means a person who buys any goods or availing services for consideration but does not include a person who purchases such goods or avail services to resell them.
c. "Date of Transaction" - means the date of purchase of any product or service, which includes the date of any renewal processed in accordance with the terms and conditions of the applicable product or service agreement.
d. "Website" - means this website with the URL: ________.
3. REFUNDS RULES
a. Every effort is made so as to service the orders placed, as per the specifications and timelines mentioned with respect to a Products. If due to any unforeseen circumstances or limitations from Our side, the order is not shipped or delivered then such order stands cancelled, and the amount paid by You is refunded.
b. You can cancel the order after the Date of Transaction and prior to the dispatch of the product. The order cannot be cancelled once the dispatch has been initiated.
c. We will not process a return if You have placed the order for the wrong product model, colour, or incorrect product or service.
d. When you make a qualifying return, We will refund the full amount, less the original shipping and handling charges.
e. Return or refund shall only be considered once the Customer concerned produces relevant documents and proof.
f. Return and refund shall be subject to testing and verifying the alleged fault by an authorized person on behalf of Us.
g. If following the testing process, the product is found to be in good working order without defects, We will return the product to you, and the carriage costs of this return will be Your responsibility.
h. The product will be eligible for replacement only if the same product/model is available in stock. In case the same product/model is out of stock, a refund shall be provided.
i. Once qualified, the refunds are applied to the original payment option.
j. Please be informed that the products purchased using the Cash on Delivery option will be refunded to the Bank account with the details provided by you to Us.
k. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. If the details of the product manufacturer are not available, we will help you with such details to directly connect with the manufacturer to resolve your issues.
l. Please note that the Digital Products are non-returnable unless such Digital Product is materially non-compliant with its specifications or the physical media on which it is supplied is defective.
4. PRODUCTS DAMAGED DURING THE TRANSIT
a. Replacement can be made if the Customer establishes that the product was delivered in defective condition or has physical damage within ________ hours of receipt of the product.
b. We will organize to repair the damaged product or collect it and replace it with an equivalent product, or provide a refund, provided that You contact us within ________ hours of receipt of the product.
c. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which You received with the damaged product.
5. ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED
a. If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
b. If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: ________.
6. EXEMPTIONS
a. Notwithstanding the other provisions of this Policy, We may refuse to provide repair, replacement, or refund for a product or service you purchased if:
I. the product purchased is sale items or promotional items (discounts, giveaways, etc.).
II. if the product has been used or opened.
III. the products are not in the same condition as when they were delivered.
IV. misused the product in a way that caused the problem.
V. You knew or were made aware of the problem(s) with the product or service before you purchased it.
VI. Gifts or free services.
VII. the product is broken, tampered or damaged.
VIII. the product is returned after the return window is closed or the Refund Period expires.
IX. Any other exceptions apply under the Consumer Protection Act, 2019.
b. Apart from the aforementioned goods and services, the following goods and services are not eligible for a refund:
________
7. RULES OF RETURNING THE PRODUCT
a. The request for cancellation of the products can be made in the following manner:
________
b. You are eligible to return the product only if You return the products in the same condition in which You received them.
c. Pack the product properly and label the product with the order number, return address and Your address.
d. The product shall be returned in its original packaging.
e. We do not accept liability for packages damaged during the return transit. It is the customer's responsibility to pack the product properly to prevent any damage during transit.
f. Upon receiving Your return request, We shall verify the request and if found genuine, We will arrange a pick-up of the product through an assigned logistics service provider.
g. The order returned must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.
h. On receipt of the returned product, We will test it to identify the fault You have notified Us.
i. A copy of the receipt or invoice shall be attached along with the returned product.
j. You will receive an email or SMS notification at Your email address or mobile number provided to Us.
8. SHIPPING COST
a. We provide all support to return the product. However, any cost incurred on the packaging or returning of the product shall be borne by the customer itself.
b. If the customer is sending back the product, the risk of loss lies with the customer. Proof of postage is not proof of delivery, and You are therefore strongly advised to send Your package by recorded delivery, registered post, or courier.
9. PRODUCTS CONTAINING YOUR DATA
a. In some cases, Your data may be stored in the device you are returning to us. It is advised to take a backup and remove all Your data before returning the product. We are not responsible for any loss or misuse of Your data.
b. The privacy of your data supplied to Us during the return and refund procedure is also governed by our privacy policy, which can be accessed under the following link: ________.
10. RESPONSE TIME
a. Refunds are normally processed within ________ Business Days after the completion of quality checks of the product returned.
b. Refunds are normally processed within ________ Business Days after checking the veracity of the refund request.
c. The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.
11. CANCELLATION OF RETURN REQUEST
A request for return or refund once made can be cancelled by contacting customer care at ________.
12. 8525582 82 855588 88 852588 8555555
22 5282582 252 58252 22 522582 25 852828 522 522552 5285282 82 8585 5 5285282 88 222 82 8222885282 8825 2588 228882 25 5228885882 8588.
13. 8888255 58 5855 282588
________. 282582 2222 2552 22 252 2522 2822 22 2822 855222 252 22528 22 2588 228882 525 28252 2822 825 8885 22 582 2588 8288822, 282582 85282 252 228882 22 228552 825 5252582525 252 22528 525 8225828228 2552 52282 52 2552 2822.
________. 52 225 52 222 8885 22 588222 252 5288825 228882, 225 852585 222 82228252 22 582 252 52588828. 52 225 82228252 22 582 252 52588828 52225 252 5522 22 85885 252 8552228, 8222 8222 222282, 8255 582 22 252 52588828 825885228 2255 525222222 22 82 82525 82 252 228 822525 228882.
14. FORCE MAJEURE
We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
15. CONTACT US
For any feedback, concern, or query, You may please reach out to Us on the contact details below.
Customer Care: ________
Answer the question, then click on "Next".
The document is written according to your responses - clauses are added or removed, paragraphs are customised, words are changed, etc.
At the end, you will immediately receive the document in Word and PDF formats. You can then open the Word document to modify it and reuse it however you wish.
