Privacy Policy Complaint (Mobile App/Website)

What is a Privacy Policy Complaint (Mobile App/Website)?

A Privacy Policy (Mobile App/Website) is a written document that explains to visitors of a website or mobile application what personal data the site collects about them when they browse its pages. This document also explains how and why this information is collected and the rights that visitors have with respect to these practices, and the manner in which a visitor can make a complaint.

What is the difference between a Privacy Policy Complaint (Mobile App/Website) and a Privacy Policy of Organization?

A Privacy Policy Complaint (Mobile App/Website) is a policy specifically used on a website that informs visitors what information is collected and how it's used and the manner in which complaints are handled. On the other hand, a privacy policy of organization is used by private businesses such as offices where personal information of clients is obtained in the ordinary course of business. In other words, a privacy policy of organization is for specific information obtained from clients in the scope of business, meanwhile a Privacy Policy Complaint (Mobile App/Website) can apply to any website.

What must a Privacy Policy Complaint (Mobile App/Website) contain?

A privacy policy should at least contain:

• A list of the personal information collected;
• A list of the methods of collection;
• An explanation of the purposes or reasons for collection;
• A disclosure of the sharing of this information with others (business, organization, government).

Additionally, the document should state that the collection of personal data concerns only personal information that is necessary for the website or app.

What is personal data?

The term "Personal data" refers to any information that can identify an individual, such as:

• First and last names;
• Postal and e-mail addresses;
• Telephone numbers;
• Credit card numbers;
• Social security or social insurance numbers;
• Date of birth; and more.

This information is vital to individuals and any compromise of this information can be damaging. The privacy policy provides to any visitor a right to oppose, which the company or organization must respect and enforce at the request of a visitor. The right to oppose allows individuals concerned to refuse that their information be used for certain purposes mentioned at the time of collection.

What are an individual's rights that apply to personal data being collected?

Individuals that provide personal information have certain rights. These include:

• The right to know why an organization is collecting, using, or disclosing their information;
• The right to withdraw allows visitors to request that their personal information be removed from the mailing lists;
• The right to access allows the persons concerned to know what personal information is held by the owners of the website, with the possibility of updating it;
• The right to challenge the accuracy of the information;
• The right to timely response;
• and more.

What has to be done after a Privacy Policy Complaint (Mobile App/Website) is ready?

Once the document is ready, it may be added to a website or mobile app and placed in an easily accessible and intuitive location for visitors, such as the site's footer. The website or app owner will need to monitor complaints and address them as they arise.

Which laws are applicable to a Privacy Policy Complaint (Mobile App/Website)?

The Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5) is a federal statute (law) that governs how private-sector organizations collect, use, and disclose personal information of individuals while in the course of commercial activities. Some Provinces have a piece of legislation that parallels this law, including Quebec, British Columbia, and Alberta.

How to modify the template?

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.