Letter to Service Provider to Cancel Direct Debit

This is a letter to a merchant or service provider, asking it to terminate a direct debit arrangement. The primary purpose of this letter is to give the service provider the information it needs, regarding the customer and their account, and to direct the service provider to stop processing the direct debits.

Direct debits are a common practice for many regular forms of payment in Australia. People use direct debits for paying utilities, rent, mortgages, gyms and other memberships and various subscriptions.

If a person wants to terminate a direct debit, they may use this letter to provide details of the direct debit arrangement, and to instruct the service provider when the debits must stop.

How to use this document

In this letter, the sender will enter pertinent details about each of the parties. There is a space for the sender's name and address, as well as email (if desired) and phone number, so that the financial institution may reach the sender easily. There is also a space for the contact information of the financial institution, and optional spaces for a name and title of an individual person, if the sender knows of a specific person of whom to send the letter.

The most important portion of the letter covers information about the direct debit, such as the sender's customer or account details with the service provider, the purpose of the direct debits, the amount and how often it is debited, along with a specific revocation of authorisation for the billing.

Once the letter has been completed, it can be sent to the service provider. The sender may keep a copy for their own reference.

Applicable law

The National Consumer Credit Protection Act 2009 (Cth), and in particular the National Credit Code, which appears in schedule 1 of that Act, deals with consumer credit in Australia.

Further information and guidance can also be obtained from the Australian Securities and Investments Commission ("ASIC") and from ASIC's Moneysmart website.

You fill out a form. The document is created before your eyes as you respond to the questions.

At the end, you receive it in Word and PDF formats. You can modify it and reuse it.