SHIPPING POLICY
________
This Shipping Policy ("Policy") applies to all purchases from us, unless stated otherwise.
(1) GENERAL
(a) At ________ ("we/our/us") customer satisfaction is our priority.
(b) We are committed to delivering your orders in accordance with this Policy.
(c) In this Policy, we use the term "customer", "you" or "your" to refer to a person who buys goods from us.
(d) Please read our Terms and Conditions along with this Policy.
(e) By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.
(2) SHIPPING COSTS
(a) A flat fee of $________ (________) applies to all products that are purchased from us.
(3) HANDLING AND DELIVERY TIMEFRAMES
(a) Once you receive confirmation from us that we have received your order, we aim to deliver your order in accordance with the following timeframes:
________
(b) We always aim for punctual delivery, however, there are occasions when orders might arrive later than the anticipated date. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusually high demand, transportation issues, incorrect or incomplete shipping address, or a range of other matters.
(4) SHIPPING UPDATES
(a) Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: ________
(5) CLICK AND COLLECT
(a) We provide the option of click and collect which means you can place the order online and pick it up at the nearest store.
(b) It normally takes ___ hour(s) from the time of order to pack and set your order.
(c) Once your order is ready for collection, you will receive a notification through the following method: ________
(6) WHO DELIVERS YOUR ORDER
(a) Our default carrier/delivery partner is: ________
(b) We reserve the right to change carriers at any time.
(c) You will be provided the details of your carrier with your shipping confirmation.
(7) AUTHORITY TO LEAVE
(a) When you place your order, you may have the option to provide "authority to leave".
(b) If you provide "authority to leave", you authorise our carrier(s) to leave your order at your specified address without needing a signature.
(c) However, if you are providing "authority to leave", please be aware:
(I) If the delivery person deems the location unsafe, they will not leave the package unattended. The package may be taken to a nearby facility for you to collect it. This may result in additional cost, delay or hassle for you.
(II) We (and our carriers) are not responsible for any lost, stolen or damaged packages.
(8) PACKING FOR DELIVERY
(a) We observe the following guidelines when packing our products for delivery:
________
(9) INSURANCE
(a) We offer optional insurance against lost or damaged products (except where an exclusion applies).
(b) You may purchase insurance from us when you place your order.
(c) Insurance costs vary depending on the size of your order and your delivery location. Up to date costs will be presented to you when you are given the option to purchase insurance.
(d) Our insurance terms and conditions are available at the following location: ________
(10) WHERE WE SHIP TO
(a) We offer worldwide shipping on all our products subject to this Policy.
(b) International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country.
(c) International customers are responsible for checking with their country's customs office to verify that the products can clear customs.
(11) OTHER FEES, CUSTOMS, DUTIES AND TAXES
(a) We are not responsible for any taxes, tariffs, duties or customs which may be applied to your order.
(b) All of our fees are set out on or website or communicated to you when you make your purchase. Any additional fees, taxes, tariffs, duties or customs which may be applied after you have placed your order, are your responsibility.
(12) CHANGE OF SHIPPING ADDRESS
(a) If you want to change your shipping address after you have placed your order, you need to contact us within ___ hour(s) after placing the order. The request to change the shipping address can be made in the following manner:
________
(b) If you ask to change your shipping address, and your order has not been processed, we will try to change the address. If your order has been processed, we will not be able to change the address.
(13) CASH ON DELIVERY
(a) The cash on delivery option is available for certain categories of products.
(14) 2855 88 8828258 28858255
(________) 22 552 222 885882 225 522 25255828 85885 552 8282 25 5525225 555822 85822822.
(________) 52 2255 25525 88 8282 25 5525225 555822 85822822 2522 225 852585 8222582 252 8255825 525 252 2882 5 88582 8825 2522.
(________) 22 528222225 2552 225 8582 588 258252822 252258588 525 5525225 25255828 822252 288822 2255 88582.
(________) 22 5882 528222225 2558558822 828555282 22 82825 8288 25 552522 22 2255 25525 555822 85822822.
(________) 52 225 8288282 2552 252 8288 25 552522 22 2255 25525 858 855825 82 58 525 585 222 28855 555822 85822822, 2522 282582 8222582 58 22 5888588 252 252225. 22 252 5582 28882528228 52525 252 Australian 82285225 258 to 2528852 5 522585, 52285822222 25 522525.
(15) DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES
(a) You acknowledge that we use third-party carriers for shipping and delivery services. While we strive to partner with reliable and efficient carriers, we are not responsible for any errors, delays, damages, or losses caused by these third-party services. This includes, but is not limited to, mishandling, late deliveries, lost or damaged goods, and any other issues that arise during the transport and delivery process.
(16) RESOLUTION OF SHIPPING DISPUTES
(a) In the event of a dispute or issue with the shipping of your order, such as delays, loss, or damage, we encourage you to first contact the relevant carrier company to resolve the matter. Our customer service team will assist where possible, but the ultimate responsibility for resolution lies with the carrier.
(17) INDEMNITY
(a) By using our services, you agree to indemnify, defend, and hold harmless our business, including its directors, officers, employees, agents, and affiliates, from any claims, liabilities, losses, damages, and expenses, including reasonable legal fees, arising from or related to any acts or omissions of third-party carriers used for shipping your order.
(18) ACKNOWLEDGEMENT OF RISK
(a) By selecting a shipping option and completing your order, you acknowledge and accept the risks associated with third-party delivery services. Our business will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages due to shipping issues caused by third-party carriers.
(19) WRONG OR INCOMPLETE ADDRESS
(a) You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
(b) If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.
(20) INSPECTION
(a) Upon receiving the products you will make a full investigation, inspection and/or examination of the products.
(b) In the event that you consider that the products have been damaged prior to delivery, you must notify us of such damage, within the following time period of having received the products ("the Inspection Time"): ________
(c) In the event that the products have actually been damaged prior to delivery, and you have notified us of such damage (and provided evidence of such damage) within the Inspection Time, then we will comply with our obligations under the ACL, which may require us, at our cost to repair or replace the products or provide a refund.
(d) In the event that you claim that the products have been damaged but you do not notify us of such damage within the Inspection Time, then we will not be obliged to repair or replace the products or provide a refund, unless the ACL or any other applicable laws provide otherwise.
(21) TITLE
(a) Title to the products will remain with the us until we have received the Purchase Price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your products.
(22) REFUNDS AND RETURNS
(a) Refunds and returns will be handled in accordance with our Refund Policy, which is available at: ________
(23) YOUR DATA
(a) The privacy of your data supplied to us during the shipping procedure is also governed by our privacy policy.
(24) CHANGES TO THIS POLICY
(a) Please note that we may from time to time change the terms of this Policy and every time you wish to use this Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.
(b) If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, your use of the Services indicates your agreement to be bound by the new Policy.
(25) FORCE MAJEURE
(a) We shall not be considered in breach of guarantee or terms of service and shall not be liable to you for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
(26) LAST UPDATED
(a) This Policy was last updated on the following date: ________
(27) CONTACT US
(a) For any feedback, concern, or query, you may please reach out to us on the contact details below.
Customer Care: ________
SHIPPING POLICY
________
This Shipping Policy ("Policy") applies to all purchases from us, unless stated otherwise.
(1) GENERAL
(a) At ________ ("we/our/us") customer satisfaction is our priority.
(b) We are committed to delivering your orders in accordance with this Policy.
(c) In this Policy, we use the term "customer", "you" or "your" to refer to a person who buys goods from us.
(d) Please read our Terms and Conditions along with this Policy.
(e) By making a purchase from us, you agree to this Policy. If you do not agree to this Policy, then please do not finalise your purchase.
(2) SHIPPING COSTS
(a) A flat fee of $________ (________) applies to all products that are purchased from us.
(3) HANDLING AND DELIVERY TIMEFRAMES
(a) Once you receive confirmation from us that we have received your order, we aim to deliver your order in accordance with the following timeframes:
________
(b) We always aim for punctual delivery, however, there are occasions when orders might arrive later than the anticipated date. For example, this could occur due to public holidays, extreme weather events, supply chain disruptions, unusually high demand, transportation issues, incorrect or incomplete shipping address, or a range of other matters.
(4) SHIPPING UPDATES
(a) Once your order ships, you will get a notification with the details of the courier service provider and other relevant information through the following method: ________
(5) CLICK AND COLLECT
(a) We provide the option of click and collect which means you can place the order online and pick it up at the nearest store.
(b) It normally takes ___ hour(s) from the time of order to pack and set your order.
(c) Once your order is ready for collection, you will receive a notification through the following method: ________
(6) WHO DELIVERS YOUR ORDER
(a) Our default carrier/delivery partner is: ________
(b) We reserve the right to change carriers at any time.
(c) You will be provided the details of your carrier with your shipping confirmation.
(7) AUTHORITY TO LEAVE
(a) When you place your order, you may have the option to provide "authority to leave".
(b) If you provide "authority to leave", you authorise our carrier(s) to leave your order at your specified address without needing a signature.
(c) However, if you are providing "authority to leave", please be aware:
(I) If the delivery person deems the location unsafe, they will not leave the package unattended. The package may be taken to a nearby facility for you to collect it. This may result in additional cost, delay or hassle for you.
(II) We (and our carriers) are not responsible for any lost, stolen or damaged packages.
(8) PACKING FOR DELIVERY
(a) We observe the following guidelines when packing our products for delivery:
________
(9) INSURANCE
(a) We offer optional insurance against lost or damaged products (except where an exclusion applies).
(b) You may purchase insurance from us when you place your order.
(c) Insurance costs vary depending on the size of your order and your delivery location. Up to date costs will be presented to you when you are given the option to purchase insurance.
(d) Our insurance terms and conditions are available at the following location: ________
(10) WHERE WE SHIP TO
(a) We offer worldwide shipping on all our products subject to this Policy.
(b) International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country.
(c) International customers are responsible for checking with their country's customs office to verify that the products can clear customs.
(11) OTHER FEES, CUSTOMS, DUTIES AND TAXES
(a) We are not responsible for any taxes, tariffs, duties or customs which may be applied to your order.
(b) All of our fees are set out on or website or communicated to you when you make your purchase. Any additional fees, taxes, tariffs, duties or customs which may be applied after you have placed your order, are your responsibility.
(12) CHANGE OF SHIPPING ADDRESS
(a) If you want to change your shipping address after you have placed your order, you need to contact us within ___ hour(s) after placing the order. The request to change the shipping address can be made in the following manner:
________
(b) If you ask to change your shipping address, and your order has not been processed, we will try to change the address. If your order has been processed, we will not be able to change the address.
(13) CASH ON DELIVERY
(a) The cash on delivery option is available for certain categories of products.
(14) 2855 88 8828258 28858255
(________) 22 552 222 885882 225 522 25255828 85885 552 8282 25 5525225 555822 85822822.
(________) 52 2255 25525 88 8282 25 5525225 555822 85822822 2522 225 852585 8222582 252 8255825 525 252 2882 5 88582 8825 2522.
(________) 22 528222225 2552 225 8582 588 258252822 252258588 525 5525225 25255828 822252 288822 2255 88582.
(________) 22 5882 528222225 2558558822 828555282 22 82825 8288 25 552522 22 2255 25525 555822 85822822.
(________) 52 225 8288282 2552 252 8288 25 552522 22 2255 25525 858 855825 82 58 525 585 222 28855 555822 85822822, 2522 282582 8222582 58 22 5888588 252 252225. 22 252 5582 28882528228 52525 252 Australian 82285225 258 to 2528852 5 522585, 52285822222 25 522525.
(15) DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES
(a) You acknowledge that we use third-party carriers for shipping and delivery services. While we strive to partner with reliable and efficient carriers, we are not responsible for any errors, delays, damages, or losses caused by these third-party services. This includes, but is not limited to, mishandling, late deliveries, lost or damaged goods, and any other issues that arise during the transport and delivery process.
(16) RESOLUTION OF SHIPPING DISPUTES
(a) In the event of a dispute or issue with the shipping of your order, such as delays, loss, or damage, we encourage you to first contact the relevant carrier company to resolve the matter. Our customer service team will assist where possible, but the ultimate responsibility for resolution lies with the carrier.
(17) INDEMNITY
(a) By using our services, you agree to indemnify, defend, and hold harmless our business, including its directors, officers, employees, agents, and affiliates, from any claims, liabilities, losses, damages, and expenses, including reasonable legal fees, arising from or related to any acts or omissions of third-party carriers used for shipping your order.
(18) ACKNOWLEDGEMENT OF RISK
(a) By selecting a shipping option and completing your order, you acknowledge and accept the risks associated with third-party delivery services. Our business will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages due to shipping issues caused by third-party carriers.
(19) WRONG OR INCOMPLETE ADDRESS
(a) You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.
(b) If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.
(20) INSPECTION
(a) Upon receiving the products you will make a full investigation, inspection and/or examination of the products.
(b) In the event that you consider that the products have been damaged prior to delivery, you must notify us of such damage, within the following time period of having received the products ("the Inspection Time"): ________
(c) In the event that the products have actually been damaged prior to delivery, and you have notified us of such damage (and provided evidence of such damage) within the Inspection Time, then we will comply with our obligations under the ACL, which may require us, at our cost to repair or replace the products or provide a refund.
(d) In the event that you claim that the products have been damaged but you do not notify us of such damage within the Inspection Time, then we will not be obliged to repair or replace the products or provide a refund, unless the ACL or any other applicable laws provide otherwise.
(21) TITLE
(a) Title to the products will remain with the us until we have received the Purchase Price in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your products.
(22) REFUNDS AND RETURNS
(a) Refunds and returns will be handled in accordance with our Refund Policy, which is available at: ________
(23) YOUR DATA
(a) The privacy of your data supplied to us during the shipping procedure is also governed by our privacy policy.
(24) CHANGES TO THIS POLICY
(a) Please note that we may from time to time change the terms of this Policy and every time you wish to use this Website, please check the Policy to ensure you understand the terms and conditions that apply at that time.
(b) If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, your use of the Services indicates your agreement to be bound by the new Policy.
(25) FORCE MAJEURE
(a) We shall not be considered in breach of guarantee or terms of service and shall not be liable to you for any cessation, interruption, or delay in the performance of its obligations by reason beyond our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.
(26) LAST UPDATED
(a) This Policy was last updated on the following date: ________
(27) CONTACT US
(a) For any feedback, concern, or query, you may please reach out to us on the contact details below.
Customer Care: ________
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